Returns and exchanges are gladly accepted within 30 days of purchase. The product must be in its original condition, unused and in its original packaging. Shipping charges are not refundable.
For returns and exchanges, please email the WHOI Gift Shop at firstname.lastname@example.org with your order number, the item you want to return and a brief description of the reason for the return and/or exchange. Our gift shop staff will get in touch with you and guide you through the return and/or exchange process. Please note that staff work M-F and that refunds can take up to 10 business days to be credited back to customers.